Contact Us

How to make a complaint

You can speak to our Complaints Management team who can be contacted on 0345 140 0070 (all calls will be recorded for training and monitoring purposes). Our lines are open from 9.00 am to 5.00 pm Monday to Friday.

You can also contact us in writing at:

Complaints Management
Omnis Investments Limited
PO Box 10191
Chelmsford
CM99 2AP

We will reply promptly to your letter and explain how we will be investigating your complaint. We aim to resolve your complaint as soon as possible. However, some issues may take a while and we will keep you updated as to our progress by writing to you after four weeks if we haven’t been able to resolve it. There is no charge for this service.

We aim to resolve complaints within eight weeks but, if we can’t, we will let you know why and explain how much longer we think it will take. At this stage, if you are not happy, you can refer your complaint to the Financial Ombudsman Service.

You can also refer your complaint to the Financial Ombudsman Service if we don’t resolve the matter to your satisfaction. The Financial Ombudsman Service can help resolve disputes, are entirely independent, and their advice is free.

You can ask us for a leaflet or contact the Financial Ombudsman Service at:

The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR

08000 234 567 / 0300 123 9123
complaint.info@financial-ombudsman.org.uk
www.financial-ombudsman.org.uk